 ABCN Quotables on Business
 "Success in business requires training and discipline and hard work. But if you're not frightened by these things, the opportunities are just as great today as they ever were." - David Rockefeller
"Delegating work works, provided the one delegating works, too."
- Robert Half
"The common idea that success spoils people by making them vain, egotistic, and self-complacent is erroneous; on the contrary, it makes them, for the most part, humble, tolerant, and kind. Failure makes people cruel and bitter." - W. Somerset Maugham
"The only place where success comes before work is in the dictionary."- Vidal Sassoon |
Stay in contact with your clients on a regular basis. While it is poor form to send out too many emails to clients, it is just as bad to not stay in contact with them. Clients don't want to feel abandoned, so stay in touch with them through regular communications (with a center e-newsletter or memo, for example). Ask your center clients if they want to be updated by e-mail when you make changes to your web site. When you make a sale, follow up with your client to see if they are satisfied with the office or service they've booked. Send an e-mail out a few days after their purchase, another one after a week or two, and then another in a month. 
Don't make your clients hunt for your contact information. Make it easy for them to reach you. Be accessible by offering as many contact methods as possible. Hyperlink all your e-mail addresses so they can simply click to send you a message, and always offer your phone number.
Resolve customer complaints quickly and completely. Answer all email and phone calls within a few hours to demonstrate to your clients that you genuinely care about them.
If you have strategic alliances or employees, make sure they are familiar with your client service policies and goals. Offer bonuses or incentives to team members who demonstrate excellent client service. Teach center team members to be flexible with each individual client.